Help Center
Frequently Asked Questions
Everything you need to know about LTL freight and your Proload account.
General
How does Proload Express get the lowest LTL rates?
We maintain active partnerships with 200+ vetted LTL carriers. Our combined volume across all customers gives us leverage that individual shippers cannot get on their own, and we pass that savings directly to you.
Is there a minimum volume requirement?
No. We work with shippers from 1 shipment per month to 1,000+, with no minimums and no long-term commitments required.
Shipping
How do I get a quote?
Fill out our quote form with origin and destination ZIPs, freight class, weight, and contact information. You will receive a quote within 2 business hours.
What accessorials do you support?
We support all standard accessorials including liftgate, residential delivery, inside delivery, appointment delivery, limited access, freeze protection, sort and segregate, and hazmat handling.
Rates & Billing
Are there hidden fees?
No. Your quote includes all applicable charges such as base rate, fuel surcharge, and declared accessorials.
Claims
What do I do if my freight is damaged?
Note the damage on the delivery receipt, photograph the shipment, and contact your Proload account manager within 24 hours. We will file and manage the claim with the carrier.
Account
Do I need an account to get a quote?
No. You can request a one-time quote without an account. A free account provides faster quoting, shipment history, analytics, and dedicated support.