A healthcare supplier had contractual guaranteed delivery obligations with hospital systems. Missing a window triggered $500-$2,500 penalty fees per shipment. Their previous carrier failed 12% of guaranteed commitments — costing over $15K in penalties in a single quarter.
Proload assigned a dedicated operations contact for all guaranteed shipments. Every guaranteed shipment is monitored in real time with a 4-hour alert trigger if delay risk is identified. Alternative routing is pre-staged for every shipment before departure.
100% guaranteed delivery hit rate for 8 consecutive months across 60 monthly shipments. Zero penalty fees since onboarding. The supplier expanded their guaranteed-delivery program by 30% with confidence.
"Our hospital contracts require 100% on-time delivery. With our old carrier, we were at 88%. With Proload, we're at 100%. That's not an exaggeration — it's our actual record."