Food Distributor Achieves Zero Damage Record in 12 Months
The Challenge
A food distributor was experiencing 8+ cargo damage claims per year on temperature-sensitive products. Their carrier was inconsistent on freeze-protection compliance, and claims took 45+ days to resolve.
The Solution
Proload identified carriers with certified protect-from-freeze compliance for every lane. We built a claims-resolution SLA into the account with a 10-day guarantee. Proload's team monitors every temperature-sensitive shipment and confirms protocol compliance at pickup.
The Results
Zero damage incidents in 12 consecutive months. Claims processing time dropped from 45 days to under 8 days for the 2 pre-Proload claims that resolved in Q1. Freight costs fell 18%.
"Zero claims in a year. That's the best track record we've had in the company's history. Proload's attention to our temperature protocols made the difference."